Booking

To make a booking you can call, email 24/7 or complete our online form on our website You will receive confirmation from our Dispatch Manager through the email you provided or via the phone with the reference number of the job.
Note: Please reserve the Minibus or Bus 12 hours prior the job.

Prices

All prices are in Euro and include VAT (19%)
Car rental prices include driver services and fuel costs. Parking fees at the airport and tall fees are not include.
Some surcharges may apply during special events.
Receipts will be provided upon payment.

Payments

Payment for services is possible by bank transfer or credit card (Amex, Visa, MasterCard or cash) at the end of each day of each trip
When paying by credit card the customer will be charged additional 4% of the total amount for settlement services

Transfer to/from airport

The “Airport-City” transfer includes the vehicle supply, waiting at the airport not more than 30 min and the Customer delivery to the destination.
Waiting at the airport for more than 30 min is to be paid according to the hourly base tariff.
The “City-Airport” transfer service includes the vehicle supply by one address, 30 minutes waiting (free of charge) and Customer delivery to the airport, further the hourly base tariff will be on.

Rental Period

Minimum rental period is two hours (except for transfer to the airport)

Smoking

Smoking is prohibited in any of our vehicles. On request, the driver can make a stop for a smoke break.
Only in certain cities and on special request other smoking arrangements may be discussed individually.

Liability

The clients assume full financial liability for any damage caused by them or any members of their party to the vehicle during the rental time.
In case of mechanical breakdown while on charter the company will replace a damaged vehicle with the vehicle of the same class.
The company is not responsible for delays or trip termination due to weather, traffic or unsafe road conditions (i.e.: acts of nature, accidents, etc.).

Cancelation and rebooking

In case of cancellation the following fees apply:
For Sedans, Limousines and Mini Vans with up to 8 guest seats:

  1. no cancellation fee up to 8 days before the beginning of the contractual period
  2. 25 % of the agreed price between 6 up to 7 days before the beginning of the contractual period
  3. 50 % of the agreed price between 3 up to 5 days before the beginning of the contractual period
  4. 75 % of the agreed price on cancelations within 48 hours
  5. 100 % of the agreed price on cancelations within 24 hrs, or if vehicle and chauffeur are already on location

For Mini Busses, VIP Busses and Motorcoaches with more then 8 guest seats:

  1. 10% cancellation fee up to 30 days before the beginning of the contractual period
  2. 25 % of the agreed price between 29 days up to 11 days before the beginning of the contractual period
  3. 50% of the agreed price between 10 days up to 2 days before the beginning of the contractual period
  4. 75% of the agreed price on cancelations within 48 hours
  5. 100% of the agreed price on cancelations within 24 hrs, or if vehicle and chauffeur are already on location

Limitation of liability for internal content

The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.

Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

Limitation of liability for external links

Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question.

Copyright

The content and works published on this website are governed by the copyright laws of Germany. Any duplication, processing, distribution or any form of utilisation beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

Data protection

A visit to our website can result in the storage on our server of information about the access (date, time, page accessed). This does not represent any analysis of personal data (e.g., name, address or e-mail address). If personal data are collected, this only occurs – to the extent possible – with the prior consent of the user of the website. Any forwarding of the data to third parties without the express consent of the user shall not take place.

We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail) can offer security vulnerabilities. It is therefore impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.

The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.

Source: Rose & Partner LLP.